WE HAVE RECEIVED YOUR REQUEST

Your RA will be sent by email. Once you receive it, record it on the Returns Slip that was included in your original package and complete the following steps: 

1. Pack your item(s) for return. The following items MUST BE INCLUDED in your return package:

1. Product(s) to return 

2. Copy of Returns Slip w/ RA # as stated in #3.

3. Copy of original packing slip

2. Ship your package to the following address: 

Charcasso Brands – Online RETURNS 
2254 Hoffner Avenue, Belle Isle, FL 32809

Condition of Items Being Returned:

All items must be in new condition- unworn, unlaundered, unaltered. 

Exchanges:

We do not currently offer exchanges. 

Credits on Returns:

You will receive email confirmation once return has been logged and funds are credited to your account.  Number of days for record of credit varies with financial policies, however, most returns are completed within 3-5 business days.

For assistance with a return:

Email: sales@legaljuana.com

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